YOUR PRIVACY: OVERVIEW
REVISIONS TO THIS PRIVACY STATEMENT
Collection of personal data
We collect your personal information in connection with your access to and use of our websites, your purchases of our products or services in stores or online, or when you provide us with personal information through other channels or means, such as an event registration. In particular, we collect personal data directly from you in connection with the following activities:
Register for an account or fill in forms on our websites or in our stores (this includes information you provide when you request additional information, written or oral, about our products or services, or opt-in to receive our email newsletters, marketing communications, marketing or register coupons) ;
fill out a profile or upload destinations on our websites;
Interact with us on social media, e.g. B. tagging us and/or our products or allowing us to follow your profile on social media;
purchase a product or service from us; provide us with design or product feedback or other information;
request information or assistance from us, including correspondence with our customer service team and through social media;
Participate in or respond to surveys or requests for opinions, comments, and preferences about our products and services;
Participate or register in events, consumer contests, sweepstakes and other promotions;
Use of other features of our websites that are offered from time to time and that may require such information in order to use the feature.
We collect the following types of personal information in connection with the activities described above: your name, username, password, email address, address, phone number, credit and debit card numbers (with expiration dates), preferences personal, objectives, etc. Other personal information, which you voluntarily include in your profile or other communications with us.
When you access and use our websites, we also automatically collect information, including personally identifiable information, through cookies, pixels, and local storage. The data we automatically collect includes your IP address, browser type, access times, pages viewed, frequency of your visits to our websites, the paths you use to access our websites and the use of hyperlinks, which are available at our websites. This helps us to provide you with a good experience while you browse our websites and allows us to improve our websites. For detailed information about the cookies we use and the purposes for which we use them, please visit ourCookies policy
You may have the option to link your social media account to our social media account (for example, Facebook). If you link your social networking account to our social networking account, the social networking service may share certain data about you and your activities with us in accordance with its privacy policies and your privacy settings on its services. When we receive information about you in this way, we combine that information with personal information we collect directly from you.
Use of your personal information
In general, we use your personal information to respond to your inquiries, complete requested transactions, maintain and personalize your account and our interactions with you, and provide, maintain, and improve our products and services. The specific purposes for which we process your personal data are detailed below:
To manage your online account and profile (the legal basis for this processing is our legitimate interests to better understand your needs and expectations and to improve our website);
To provide you with products and services, including processing payments, sending notifications about your purchases, and processing returns and exchanges (the legal basis for this processing is performance of the sales contract between you and lululemon);
To administer any event, contest, sweepstakes, sweepstakes, or other promotion in which you participate (the legal basis for this processing is performance of the contract between you and lululemon in connection with such contest, sweepstakes, sweepstakes, or other promotion);
To respond to any communication from you, including to resolve problems with our websites (the legal basis for this processing is our legitimate interest in providing you with a functional website);
To analyze your use of our websites and personalize your experience (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our websites);
To develop and manage the business and operations of lululemon (the legal basis for this processing is our legitimate interest in understanding purchasing behavior, improving our choice of products and services, and exploring opportunities to develop and improve our business);
To measure your engagement with our branded social media (the legal basis for this processing is our legitimate interest in understanding the effectiveness of our marketing strategies);
To detect, investigate, and prevent fraudulent transactions, errors, negligence, breach of contract, and other illegal activities and to protect against harm to the rights, property, or safety of lululemon and our users, customers, employees, or the public, including the use of video surveillance. systems (The legal basis for this processing is our legitimate interests to prevent fraud, error, negligence, breach of contract and other illegal activities and to protect and protect our facilities, customers, employees and the public);
To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering and those necessary to benefit from a legal right or a regulatory or regulatory requirement (the legal basis for this treatment is compliance with our legal obligations under Swiss and EEA law in relation to, for example, taxation, money laundering and terrorist financing and consumer protection law);
To provide you with opportunities to purchase products or services that we think may be of interest to you by supplementing the information we collect about you with information from third parties (the legal basis for this processing is our legitimate interest in providing you with product information). and services that may be of interest to you, unless we are required by applicable law to obtain your consent, in which case we will).
DISCLOSURE OF PERSONAL INFORMATION
We do not share personal information about you with third parties, except in the following cases:
The. Our Affiliates and Subsidiaries.We share your personal information with our holding company, subsidiaries and affiliates, including lululemon Athletica inc. Lululemon United States Inc. and lululemon Athletica Canada Inc. for the purposes described in the "Use of Your Personal Information" section above. Because our holding company, subsidiaries and affiliates are located around the world, please be aware that these disclosures include cross-border transfers of your personal information as described in the "Transfers" section BELOW.
B. Our Service Providers.We share personal information with third parties who perform services for us, including customer service, web hosting, information technology, payment processing, product fulfillment, fraud prevention, direct mail, and mail delivery. emails, contests, events, sweepstakes, and advertising and analytics management. services. We only share personal information with service providers who need it to perform services for us. Because our service providers are located around the world, please be aware that these disclosures include cross-border transfers of your personal information as described in the "Transfers" section BELOW.
W. Corporate Transactions.Personal information may be disclosed or transferred as part of, or during negotiations of, a purchase, sale, lease, merger, merger, or any other type of acquisition, divestiture, securitization, or financing in which Lululemon is a party.
D. Professional Advisors.We share personal information with our legal, financial, insurance and other advisors in connection with the types of corporate transactions described above or in connection with the administration of all or part of lululemon's business or operations.
It is. law enforcement.We will share personal information when we believe that doing so is reasonably necessary to comply with applicable law or legal process (including law enforcement requests), respond to complaints (including requests from you about your lululemon purchases), or rights protect the property or safety of lululemon employees, our users, employees, or the public.
F. Consent.We share personal information with third parties when we have your consent to do so. For example, if you choose to participate in certain interactive areas or features of our websites, such as B. By creating a public profile and posting your goals, you agree that we may share this information with other users of our websites.
We have implemented physical, technical and administrative measures to protect personal data from loss, unauthorized access or processing, alteration, disclosure, damage, alteration, destruction or other misuse. Unfortunately, the transmission of information over the Internet is not completely secure or private. You understand that any message or information you submit to our websites may be read or intercepted by others. If you have concerns about the security of the personal information lululemon collects, please contact us.HERE.
By signing the European Commission's Standard Contractual Clauses, we ensure that personal data transferred outside of the EEA and Switzerland is held with at least the same level of security and protection of personal data as required by applicable law. Copies of the standard contractual clauses we use to facilitate this data transfer are available.HEREmiHERE. Transfers to Canada are made in accordance with the decision of the European Commission2002/2/CEof December 20, 2001.
retention of your personal information
We retain personal information only for as long as necessary to achieve the purpose for which it was collected, unless a different retention period is required by applicable law. We also retain personal information for as long as you have your account or as necessary to provide you with the services or products, or (in the case of any contact you may have with our guest education center) as necessary to provide you with support reports. and trend analysis. When reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms of Service, lululemon may also retain Personal Information as necessary after an account has been closed. or is no longer necessary, to provide services. Except as otherwise required by applicable law, lululemon will take reasonable steps to destroy or permanently de-identify Personal Information in its possession when such Personal Information is no longer necessary for the purpose for which it was collected.
Third Party Sites
Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please be aware that these websites have their own privacy policies and that lululemon does not accept any responsibility for these policies. Please read these policies before providing any personally identifiable information when visiting such third party websites.
YOUR PERSONAL DATA RIGHTS
Subject to certain limitations and exceptions, you have the following legal rights in relation to the processing of your personal data:
Right to provide information:You have the right to request information about how we treat your personal data.
A right of access:You have the right to request access to or a copy of the personal data we process about you.
A right to rectification:You have the right to request that we correct or supplement inaccurate or incomplete personal data that we process about you.
Right of erasure:You have the right to request that we delete your personal data.
A right to restriction of processing:You have the right to request that we restrict the processing of your personal data so that we can store that data but not otherwise process it.
Right to data portability:In certain circumstances, you have the right to request that we provide the personal data you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller without interference from lululemon.
A right to object to processing:You have the right to request that we stop processing your personal data. For example, if your personal data is processed for email marketing purposes, you have the right to object to this processing at any time by clicking the "unsubscribe" link at the bottom of these marketing communications.
The right to withdraw your consent:Where our processing is based on your consent, you have the right to withdraw that consent at any time.
The right to file a complaint:You have the right to complain to a supervisory authority about our privacy practices. You can do this by contacting the supervisory authority in your country.
If you wish to exercise any of these rights, or if you have any questions or concerns about our privacy practices or procedures, please write to the Data Protection Officer at the addresses below.
10% WELCOME OFFER: Fair Processing Notice
We need to collect personally identifiable information, such as your name and email address, in order to process your promotion. The legal basis for this processing is the performance of the contract between you and lululemon in connection with the Promotion. We also collect personally identifiable information, such as your name and email address, when you sign up for our email newsletter to provide you with opportunities to purchase products or services that we think may be available to you and may be of interest to you. supplement the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to use your personal information in marketing or promotional materials. In this case we will ask for your express consent. We retain personal information only for as long as necessary to achieve the purpose for which it was collected, unless a different retention period is required by applicable law.
Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please be aware that these websites have their own privacy policies and that lululemon does not accept any responsibility for these policies. Please read these policies before providing any personally identifiable information when visiting these third-party websites.
Questions or comments
Corrected on May 24, 2018